Smart Pickup Lockers
Rear-load from the kitchen, collect from the front.
Takeaways, Restaurants & Street Food
You've automated ordering. Now automate collection.
Foodie Locker gives your restaurant a secure, self-service collection point. Staff load the order; customers and delivery drivers collect with a code — fewer counter handovers and fewer interruptions during busy service.
- Kitchen → Foodie Locker → Customer / Driver
- Insulated compartments
- Self-service collection
Foodie Locker — smart insulated lockers for food delivery and collection
Faster Handovers
Riders and customers collect in seconds, no queue.
More Orders, Same Team
Handle peak demand without extra counter staff.
Better Customer Experience
Contactless pickup with one-time collection codes.
The Problem
Food orders are creating friction on site.
You've automated ordering. Now automate collection. Modern restaurants already use websites, apps, QR codes, kiosks and delivery platforms to take orders, and kitchen display systems to organise preparation — but the final step is still manual. A member of staff stops what they are doing, identifies the order, speaks to the customer or driver and hands it over. Foodie Locker automates that final step, giving your team a simple, secure way to load completed orders while customers and delivery drivers collect independently.
- 01
Staff pulled off the pass
chefs leaving the kitchen to hand over every collection order.
- 02
Drivers crowding the counter
delivery riders stacking up during peak service.
- 03
Queueing customers
waiting for food that is already prepared and waiting.
- 04
Orders losing heat
left on an open counter, getting mixed up.
The Solution
One designated collection point for every food order.
Easier pickup for customers, a calmer pass for your kitchen and a dedicated rider collection point — from one insulated food locker system.
Click. Collect. Go.
Customers and drivers receive a notification or access code, open the correct compartment and leave. No counter queue, no confusion over whose order is whose.
Keep the kitchen cooking
Staff load the finished order into the allocated compartment — including rear-loading banks where staff load from the back and collection happens at the front — and get straight back to the pass. Fewer repetitive handovers at front of house.
More volume, same team
Handle busy collection periods with less front-of-house handover work, and explore off-site locations through scheduled food drops.
What's included
Built into every deployment.
Insulated compartments for short-dwell collection
Rear-loading option: staff load from the back, customers and drivers collect from the front
Allocated compartment per order with one-time access code
Collection details sent through the supported workflow
Verified delivery-driver collection with full audit trail
Staff loading screen for fast order assignment
How It Works
Simple from drop-off to collection
01Order dropped off
A rider, caterer or member of staff places the order in an insulated compartment.
02Instant notification
A unique pickup code is sent straight to the customer's phone.
03Quick collection
Customers enter the code and collect when it suits them.
Integrates with existing systems
Connects with ordering, access and management tools.
Works as standalone
Deploy on its own — no other software required.
No personal data needed
Runs on one-time pickup codes.
Fewer
Counter handovers between kitchen and collection.
Multi
Drivers collecting at once without congestion around the counter.
Insulated
Compartments help hold order condition for short collection windows.
01 / 05
Customer click & collect
The basics
What is a restaurant pickup locker?
A restaurant pickup locker is a bank of secure, insulated compartments where staff place finished orders for customers and delivery drivers to collect themselves with a one-time code. It takes the handover away from the counter, so staff stay at the pass and collections don't queue.
| Setup | Who loads, from where | Installation | Best for |
|---|---|---|---|
| Front-loading | Staff, from the customer side | Freestanding, minimal work | Existing sites and pilots |
| Rear-loading | Staff, from the kitchen side | Set into a wall or counter opening | Keeping staff back of house |
| Built-in counter | Staff, from behind the counter | Recessed into the counter run | New fit-outs and refits |
| Built-in wall | Staff, from the kitchen pass | Flush in the wall beside the kitchen | Busy fast-food and chicken shops |
Compare in more detail: front vs rear-loading · built-in vs freestanding · cost options
How it works
The journey from order to collection.
Foodie Locker automates collection — the final step after your order is taken. It does not replace your ordering, payment or POS system.
01
Order
The customer orders through your existing website, app, ordering kiosk or supported ordering platform.
02
Prepare
Your kitchen prepares the order as normal.
03
Load
Staff assign and load a locker compartment — from the front, or from the back on rear-loading configurations where available.
04
Notify
The customer or driver receives collection details through the supported workflow.
05
Collect
They collect using the appropriate code — no counter handover.
06
Reuse
The collection is recorded and the compartment becomes available for the next order.
Collection models
Two simpler ways to collect.
Customer click-and-collect
Click. Collect. Go.
Customers order through your existing channel. When their food is loaded they receive collection details, enter or scan their code, open the correct compartment and take their order.
- Shorter counter queues.
- Less waiting for staff.
- No confusion over which order belongs to them.
Delivery-driver pickup
Faster driver handovers.
Kitchen staff load completed delivery orders into a dedicated rider pickup point. Drivers use their code on arrival and collect from the assigned compartment, reducing repeated interruptions during busy service.
- Multiple drivers collect at once.
- Less congestion around the counter.
- Every collection logged and verified.
Loading configurations
Front-loading or rear-loading.
Choose the set-up that suits your layout. Configurations depend on the hardware specified for your site.
Front-loading
Staff load and customers collect from the same side. Simple to place in a collection area.
Rear-loading (where available)
Staff load from the kitchen side through a wall; customers and drivers collect from the front without entering the back of house.
Keep the kitchen cooking
Fewer interruptions. Faster collections.
The busiest collection periods are often when your kitchen team is under the greatest pressure. Foodie Locker removes repetitive collection interactions from the counter.
Without Foodie Locker
Kitchen → Staff → Counter → Multiple drivers → Customers → Queues
With Foodie Locker
Kitchen → Foodie Locker → Collection
Who it's for
Built for the way modern food businesses operate.
Takeaways
Automate customer and delivery-driver collections during peak periods.
Independent Restaurants
Offer click and collect without creating additional front-of-house workload.
Street Food
Support high-volume digital ordering and rapid self-service collection.
Dark Kitchens
Create a dedicated handover point between your kitchen and delivery fleets.
Food Halls
Provide one organised collection zone serving multiple food operators.
Quick-Service Restaurants
Increase throughput and automate the final stage of digital ordering.
Alongside your ordering
Keep your ordering. Automate the handover.
Foodie Locker automates collection. It does not provide ordering, payment or POS. It runs through the standalone Foodie Locker workflow, with integration options subject to technical assessment and availability.
Order placed (your existing channel)→
Order prepared→
Compartment assigned→
Staff load — front or rear→
Collection details sent→
Self-service collection→
Compartment reused
Available now
Standalone workflow: staff assign a compartment, collection codes, self-service collection and a log of every collection.
By assessment
Connections to ordering, POS, kitchen-display or delivery platforms are evaluated case by case.
Talk to us
Tell us which systems you use and we'll confirm what is technically possible for your site.
Beyond your restaurant
Serve more customers beyond your restaurant.
Off-site lockers in offices, residential buildings and other agreed locations let you take pre-orders, deliver one scheduled batch and have each customer collect individually — a way to test a new area without opening another staffed outlet.
Grow your reach
Restaurant expansion
Serve offices and residential buildings across your local area from one kitchen — pre-orders, one scheduled delivery run, individual locker collection.
Explore off-site food dropsWin the lunch rush
Scheduled office lunch
Supply a workplace lunch programme: orders close at a cut-off, you deliver one batch, each person collects from their own compartment.
Plan a workplace lunch pilotWho benefitsBetter for the people collecting.
Better for the people collecting.
Better for the team on site.
Self-service collection lockers reduce counter queues and mix-ups, and replace many staff handovers with secure, coded pickup.
Benefits for customers & drivers
- Collect without queueing at the counter
- Insulated compartments for short collection windows
- Secure, coded access to the right compartment
- A dedicated pickup point for riders
For operations teams
- Fewer interruptions for kitchen and front-of-house staff
- Faster collections during peak delivery periods
- Less congestion around the counter
- Less counter time spent on handovers as volumes grow
Discuss Restaurant Collection.
Walk through how a collection locker would fit your counter, kitchen and riders — 20 minutes, no obligation.
FAQs
Common questions about food lockers
A food collection locker is a bank of secure, insulated compartments installed at a takeaway, restaurant, food hall or dark kitchen. Staff place a completed order into an allocated compartment and the customer or delivery driver opens it with a one-time code — no counter handover required.
Explore more
Hot food lockers
Insulated compartments for short collection windows.
Locker hardwareModular compartments, screens and access options.
Restaurant expansionServe offices and residential buildings through off-site lockers.
Food halls & officesCollection lockers for workplace and multi-operator sites.
Contactless takeaway collectionWhy customers now expect contactless food pickup as standard.
Become a pilot locationTalk to Foodie Locker about a pilot at your site.
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