Search sites, orders, residents…
All buildings
Live
The Platform · Configurable, observable, controllable
The software
behind every locker.
Configure compartments, watch utilisation in real time, automate escalations, schedule cleaning, switch availability modes, localise the experience and brand the surface — all from one platform.
Real-time
Live telemetry
24/7
Always-on dashboards
No-code
Self-serve config
20+
Languages supported
app.foodielocker.com / platform
What the platform does
Eight pillars. One operating system.
Configuration
Tune every locker to the building it lives in
Set compartment mix, temperature zones, opening hours, courier policies and resident rules per site — without code, without engineers on standby.
- Per-site compartment & temperature configuration
- Courier whitelist, blacklist & verification rules
- Operating hours, blackout windows & access policies
Dashboards
Live operational visibility, building by building
A single pane of glass for every building — utilisation, dwell time, peak hours, courier mix and resident engagement, in real time.
- Real-time utilisation & dwell-time metrics
- Peak-hour analysis and courier breakdown
- Cross-portfolio benchmarking and exports
Escalations
Issues surface early, never in resident inboxes first
Smart escalation rules detect anomalies — stuck doors, abandoned orders, courier failures — and route them to the right team automatically.
- Auto-detected stuck doors & abandoned orders
- Tiered routing to on-site, regional and central teams
- Resolution tracking with full audit trail
Cleaning Mode
Hygiene built into the operating rhythm
Trigger UV-C cycles, schedule deep cleans and lock down compartments for maintenance — all from the dashboard, all logged.
- Daily UV-C sanitisation cycles
- One-tap deep-clean lockdown windows
- Compliance-ready cleaning logs per compartment
Availability Modes
Switch how the locker behaves on the fly
Open mode, resident-only, courier-only, maintenance, event mode — change the entire operating profile of a building in seconds.
- Resident-only, courier-only and open modes
- Maintenance & event lockdown profiles
- Scheduled mode-switching for known peaks
Languages
Speaks the language of every courier and resident
The on-locker UI and resident notifications are fully multilingual — couriers and residents see the experience in their own language, automatically.
- 20+ languages on the touchscreen
- Resident notifications matched to profile
- Courier flow auto-detected per delivery
UX & Branding
Looks like part of the building, not bolted on
Brand colours, logos, wallpaper, attract-loop video and welcome copy — all configurable per site so the locker feels native.
- Custom colour palette & logo per site
- Branded attract-loop and idle screens
- Editable resident & courier copy
Roles & Access
The right people see the right buildings
Granular role-based access — site managers, regional ops, central teams and partners each get exactly the surface area they need.
- Per-portfolio, per-site and per-role permissions
- SSO and audit-logged admin actions
- Partner & supplier scoped access
The complete solution
Hardware, engagement and software. Together.
We value your privacy
We use cookies to enhance your experience, analyse site usage, and assist in our marketing efforts. You can manage your preferences below. Read our Cookie Policy for more details.