Privacy Policy

Ping Services Limited is a company registered in England and Wales (company number 12319160). We act as a data controller in respect of personal data we collect about visitors to our websites, prospective customers and individuals who interact with us directly. When we process personal data on behalf of our customers (for example, residents using a building that uses our platform), we typically act as a data processor, and the customer is the data controller.

For any privacy queries, contact us at privacy@ping-services.com.

• Identity & contact data: name, job title, employer, email address, phone number.
• Account & usage data: login credentials, device identifiers, product usage logs and audit trails.
• Technical data: IP address, browser type, operating system, referring URLs, pages viewed, and approximate location derived from your IP.
• Marketing & communications data: your preferences in receiving marketing from us and our partners, and your communication preferences.
• Demo & enquiry data: the content of any demo request, sales enquiry or message you send us through our website forms.

We use personal data on the following lawful bases under UK GDPR:

• Performance of a contract — to provide our products and services, manage your account and respond to support requests.
• Legitimate interests — to operate, improve and secure our services, prevent fraud, and to send relevant business-to-business marketing where permitted by law.
• Consent — for non-essential cookies, certain marketing communications, and any optional features that require it. You can withdraw your consent at any time.
• Legal obligation — to comply with applicable laws, regulations and lawful requests from authorities.

We may share personal data with:

• Other companies within Ping Technology Group, on a need-to-know basis.
• Trusted service providers who help us run our business — including hosting, analytics, email delivery, customer support and payment processing — under written data processing agreements.
• Professional advisers (lawyers, auditors, insurers) and public authorities where required by law.
• Successors in the event of a merger, acquisition or restructuring of our business.

We do not sell your personal data.

Where personal data is transferred outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries deemed adequate by the UK government.

We keep personal data only for as long as necessary for the purposes set out in this policy, to comply with our legal obligations, to resolve disputes and to enforce our agreements. Marketing data is retained until you opt out or after a defined period of inactivity.

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration, including encryption in transit, access controls, and regular security reviews.

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Restrict or object to certain processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email privacy@ping-services.com.

For details about how we use cookies and similar technologies, please see our Cookie Policy.

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via our website or directly where appropriate.

Ping Services Limited (company no. 12319160)
Email: privacy@ping-services.com